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Custom Comfort heat pumps: how do their ratings compare?

A typical Custom Comfort heat pump beats 65% of similar heat pumps (same size and type), which is well above average. Custom Comfort has 20 heat pump models in this list.

Covers older R-410A heat pumps, no longer installed new. See models sold today · Updated

Overall score

65%

of similar heat pumps beaten by its typical model

Well above average

Custom Comfort has no QMID (the manufacturer ID the 25C tax credit needs) on file, so it is not ranked against other brands. Based on 32 models with every rating.

Custom Comfort, rating by ratingStrongest on winter-long heating efficiency (beats 84%), weakest on efficiency on a 5°f day (beats 50%).
  • Efficiency on a 5°F dayCOP at 5°FBeats 50%
  • Heating power kept at 5°FCapacity at 5°F vs 47°FBeats 83%
  • Winter-long heating efficiencyHSPF2Beats 84%
  • Summer-long cooling efficiencySEER2Beats 65%
  • Hot-day cooling efficiencyEER2Beats 51%

Average (50%)

Each bar: the share of similar heat pumps a typical model beats on that rating.

Want Custom Comfort’s ranks and its models inside every size class? Switch to Advanced

Rebate standards

Share of this brand’s models that meet the efficiency levels rebate programs use. Programs can have other rules too.

  • 75%

    meet CEE 2025 Tier 1, the level many utility rebates use.

    15 models. All brands: 48%.

    See them

  • 85%

    meet Xcel Energy Colorado’s cold-climate rebate levels.

    17 models. All brands: 38%.

    See them

  • 5%

    reach the cold-climate tier: full heating output and a COP of 2.1 or more at 5°F.

    1 model. All brands: 1%.

    See them

Custom Comfort all-around best, by size

Balances heating (5°F output and efficiency, HSPF2) and cooling (SEER2, EER2), each rating against units their size.

Showing Ducted, 2.5–3 tons (27,000–38,999 Btu/h cooling), the most-listed ducted size. Pick yours above. What size is my system?

5 of Custom Comfort’s 5 models of this size and type have all five ratings.

  1. 1CCOXHAMZ327HPCustom Comfort2.5 tons · 27,000 Btu/h · DuctedCold-climate pick, score 80.4Meets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    101% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    1.90 (COP at 5°F)
    Good
    Winter efficiency
    10.0 (HSPF2)
    Top 10%
    Cooling efficiency
    19.0 (SEER2)
    Great
    Hot-day cooling
    11.8 (EER2)
    Great
    81.9score / 100Heating 80 · Cooling 83
  2. 2CCOXHAMZ436HPCustom Comfort3 tons · 36,000 Btu/h · DuctedCold-climate pick, score 63.7Meets none of the standards tracked here
    Heat kept at 5°F
    89% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    1.70 (COP at 5°F)
    Below the middle
    Winter efficiency
    10.0 (HSPF2)
    Top 10%
    Cooling efficiency
    19.0 (SEER2)
    Great
    Hot-day cooling
    11.7 (EER2)
    Good
    71.2score / 100Heating 64 · Cooling 79
  3. 3CCOXHASZ36CHPwith ducted air handler CCOXHASD36Custom Comfort3 tons · 36,000 Btu/h · DuctedCold-climate pick, score 79.9Meets ENERGY STAR CC
    Heat kept at 5°F
    86% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    1.98 (COP at 5°F)
    Good
    Winter efficiency
    11.0 (HSPF2)
    Top 10%
    Cooling efficiency
    16.5 (SEER2)
    Good
    Hot-day cooling
    9.0 (EER2)
    Below the middle
    58.3score / 100Heating 80 · Cooling 37
  4. 4CCOXHA24V36HPwith ducted air handler CCOXHAAH24V36Custom Comfort3 tons · 36,000 Btu/h · DuctedCold-climate pick, score 78.6Meets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    86% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    1.97 (COP at 5°F)
    Good
    Winter efficiency
    9.5 (HSPF2)
    Great
    Cooling efficiency
    16.0 (SEER2)
    Good
    Hot-day cooling
    10.0 (EER2)
    Below the middle
    56.1score / 100Heating 75 · Cooling 38
  5. 5CCOXHA24V30HPwith ducted air handler CCOACC3036CCustom Comfort2.5 tons · 30,000 Btu/h · DuctedCold-climate pick, score 67.8Meets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    82% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    1.85 (COP at 5°F)
    Below the middle
    Winter efficiency
    9.7 (HSPF2)
    Great
    Cooling efficiency
    15.5 (SEER2)
    Below the middle
    Hot-day cooling
    10.5 (EER2)
    Below the middle
    52.6score / 100Heating 68 · Cooling 37

These are certified test ratings, not a recommendation for your home. The right size comes from a load calculation by a contractor.

What to do next

The advanced view has Custom Comfort’s ranks on each rating, its models inside every size and type, cold-weather curves and its newest certifications.

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