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Custom Comfort heat pumps: how do their ratings compare?

A typical Custom Comfort heat pump beats 65% of similar heat pumps (same size and type), which is well above average. Custom Comfort has 20 heat pump models in this list.

Covers older R-410A heat pumps, no longer installed new. See models sold today · Updated

Overall score

65%

of similar heat pumps beaten by its typical model

Well above average

Custom Comfort has no QMID (the manufacturer ID the 25C tax credit needs) on file, so it is not ranked against other brands. Based on 32 models with every rating.

Custom Comfort, rating by ratingStrongest on winter-long heating efficiency (beats 84%), weakest on efficiency on a 5°f day (beats 50%).
  • Efficiency on a 5°F dayCOP at 5°FBeats 50%
  • Heating power kept at 5°FCapacity at 5°F vs 47°FBeats 83%
  • Winter-long heating efficiencyHSPF2Beats 84%
  • Summer-long cooling efficiencySEER2Beats 65%
  • Hot-day cooling efficiencyEER2Beats 51%

Average (50%)

Each bar: the share of similar heat pumps a typical model beats on that rating.

Want Custom Comfort’s ranks and its models inside every size class? Switch to Advanced

Rebate standards

Share of this brand’s models that meet the efficiency levels rebate programs use. Programs can have other rules too.

  • 75%

    meet CEE 2025 Tier 1, the level many utility rebates use.

    15 models. All brands: 48%.

    See them

  • 85%

    meet Xcel Energy Colorado’s cold-climate rebate levels.

    17 models. All brands: 38%.

    See them

  • 5%

    reach the cold-climate tier: full heating output and a COP of 2.1 or more at 5°F.

    1 model. All brands: 1%.

    See them

Top Custom Comfort cold-climate picks, by size

Only units that keep at least 70% of their heat at 5°F, ranked on heat kept, efficiency at 5°F and seasonal efficiency (HSPF2), against units their size.

Showing Ducted, 2.5–3 tons (27,000–38,999 Btu/h cooling), the most-listed ducted size. Pick yours above. What size is my system?

5 of Custom Comfort’s 5 models of this size and type qualify.

  1. 1CCOXHAMZ327HPCustom Comfort2.5 tons · 27,000 Btu/h · DuctedKeeps 101% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    101% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    1.90 (COP at 5°F)
    Good
    Seasonal efficiency
    10.0 (HSPF2)
    Top 10%
    80.4score / 100
  2. 2CCOXHASZ36CHPwith ducted air handler CCOXHASD36Custom Comfort3 tons · 36,000 Btu/h · DuctedKeeps 86% of its heat at 5°FMeets ENERGY STAR CC
    Heat kept at 5°F
    86% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    1.98 (COP at 5°F)
    Good
    Seasonal efficiency
    11.0 (HSPF2)
    Top 10%
    79.9score / 100
  3. 3CCOXHA24V36HPwith ducted air handler CCOACC3036CCustom Comfort3 tons · 35,000 Btu/h · DuctedKeeps 82% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    82% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    2.00 (COP at 5°F)
    Good
    Seasonal efficiency
    10.0 (HSPF2)
    Top 10%
    78.6score / 100
  4. 4CCOXHA24V30HPwith ducted air handler CCOACC3036CCustom Comfort2.5 tons · 30,000 Btu/h · DuctedKeeps 82% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    82% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    1.85 (COP at 5°F)
    Below the middle
    Seasonal efficiency
    9.7 (HSPF2)
    Great
    67.8score / 100
  5. 5CCOXHAMZ436HPCustom Comfort3 tons · 36,000 Btu/h · DuctedKeeps 89% of its heat at 5°FMeets none of the standards tracked here
    Heat kept at 5°F
    89% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    1.70 (COP at 5°F)
    Below the middle
    Seasonal efficiency
    10.0 (HSPF2)
    Top 10%
    63.7score / 100

These are certified test ratings, not a recommendation for your home. The right size comes from a load calculation by a contractor.

What to do next

The advanced view has Custom Comfort’s ranks on each rating, its models inside every size and type, cold-weather curves and its newest certifications.

Open the advanced view