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Custom Comfort vs NAPOLEON: heat pump ratings compared

Against heat pumps of the same size and type, a typical Custom Comfort model beats 71% and a typical NAPOLEON model 65%. Custom Comfort rates higher overall.

Covers heat pumps sold new today (R-454B and R-32 refrigerant). See older R-410A models · Updated

Custom Comfort

71%

of similar heat pumps beaten by its typical model

Well above average

28 models listed

NAPOLEON

65%

of similar heat pumps beaten by its typical model

Well above average

25 models listed

Rating by ratingEach bar is the share of same-size, same-type heat pumps that a typical model beats, so the two brands compare fairly even if they make different sizes.
  • Efficiency on a 5°F dayCOP at 5°FCustom Comfort: Beats 64%NAPOLEON: Beats 56%
  • Heating power kept at 5°FCapacity at 5°F vs 47°FCustom Comfort: Beats 71%NAPOLEON: Beats 70%
  • Winter-long heating efficiencyHSPF2Custom Comfort: Beats 84%NAPOLEON: Beats 78%
  • Summer-long cooling efficiencySEER2Custom Comfort: Beats 69%NAPOLEON: Beats 64%
  • Hot-day cooling efficiencyEER2Custom Comfort: Beats 67%NAPOLEON: Beats 60%

Average (50%)Dashed outline: the other brand, for comparison

Want ranks, distributions per size class and cold-weather curves? Switch to Advanced

Rebate standards

Share of each brand’s models that meet the level. Programs can have other rules too.

  • CEE 2025

    Custom Comfort
    96%
    NAPOLEON
    76%

  • Xcel CC

    Custom Comfort
    100%
    NAPOLEON
    80%

  • CEE Advanced

    Custom Comfort
    4%
    NAPOLEON
    4%

  • ENERGY STAR CC

    Custom Comfort
    100%
    NAPOLEON
    72%

Top cold-climate picks, ducted up to 1.5 tons

Only units that keep at least 70% of their heat at 5°F, ranked on heat kept, efficiency at 5°F and seasonal efficiency (HSPF2), against units their size.

Showing Ducted, Up to 1.5 tons (under 21,000 Btu/h cooling). What size is my system?

Custom Comfort

  1. 1CCOXHBSZ06HPwith ducted air handler CCOXHBSD06Custom Comfort0.5 tons · 6,500 Btu/h · DuctedKeeps 98% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    98% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    2.41 (COP at 5°F)
    Top 10%
    Seasonal efficiency
    13.8 (HSPF2)
    Top 10%
    93.5score / 100
  2. 2CCOXHBSZ17HPwith ducted air handler CCOXHBSD18Custom Comfort1.5 tons · 17,500 Btu/h · DuctedKeeps 92% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    92% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    2.10 (COP at 5°F)
    Good
    Seasonal efficiency
    11.1 (HSPF2)
    Top 10%
    82.3score / 100
  3. 3CCOESBSZ09HPwith ducted air handler CCOXHBSD09Custom Comfort1 ton · 9,000 Btu/h · DuctedKeeps 83% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    83% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    2.32 (COP at 5°F)
    Great
    Seasonal efficiency
    11.5 (HSPF2)
    Top 10%
    81.3score / 100

NAPOLEON

  1. 1NDHAS26BA-18-Owith ducted air handler NDHASHDBB-18NAPOLEON1.5 tons · 17,500 Btu/h · DuctedKeeps 92% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    92% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    2.10 (COP at 5°F)
    Good
    Seasonal efficiency
    11.1 (HSPF2)
    Top 10%
    82.3score / 100
  2. 2NDHAS26BA-09-Owith ducted air handler NDHASHDBB-09NAPOLEON1 ton · 9,000 Btu/h · DuctedKeeps 120% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    120% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    1.85 (COP at 5°F)
    Below the middle
    Seasonal efficiency
    13.8 (HSPF2)
    Top 10%
    79.9score / 100
  3. 3NDHAS26BA-12-Owith ducted air handler NDHASHDBB-12NAPOLEON1 ton · 12,000 Btu/h · DuctedKeeps 100% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    100% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    1.95 (COP at 5°F)
    Good
    Seasonal efficiency
    10.6 (HSPF2)
    Great
    78.6score / 100

These are certified test ratings, not a recommendation for your home. The right size comes from a load calculation by a contractor.

Next steps

The advanced view adds ranks, both brands’ models inside every size class, standout models per rating and cold-weather curves.

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