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Custom Comfort vs NAPOLEON: heat pump ratings compared

Against heat pumps of the same size and type, a typical Custom Comfort model beats 71% and a typical NAPOLEON model 65%. Custom Comfort rates higher overall.

Covers heat pumps sold new today (R-454B and R-32 refrigerant). See older R-410A models · Updated

Custom Comfort

71%

of similar heat pumps beaten by its typical model

Well above average

28 models listed

NAPOLEON

65%

of similar heat pumps beaten by its typical model

Well above average

25 models listed

Rating by ratingEach bar is the share of same-size, same-type heat pumps that a typical model beats, so the two brands compare fairly even if they make different sizes.
  • Efficiency on a 5°F dayCOP at 5°FCustom Comfort: Beats 64%NAPOLEON: Beats 56%
  • Heating power kept at 5°FCapacity at 5°F vs 47°FCustom Comfort: Beats 71%NAPOLEON: Beats 70%
  • Winter-long heating efficiencyHSPF2Custom Comfort: Beats 84%NAPOLEON: Beats 78%
  • Summer-long cooling efficiencySEER2Custom Comfort: Beats 69%NAPOLEON: Beats 64%
  • Hot-day cooling efficiencyEER2Custom Comfort: Beats 67%NAPOLEON: Beats 60%

Average (50%)Dashed outline: the other brand, for comparison

Want ranks, distributions per size class and cold-weather curves? Switch to Advanced

Rebate standards

Share of each brand’s models that meet the level. Programs can have other rules too.

  • CEE 2025

    Custom Comfort
    96%
    NAPOLEON
    76%

  • Xcel CC

    Custom Comfort
    100%
    NAPOLEON
    80%

  • CEE Advanced

    Custom Comfort
    4%
    NAPOLEON
    4%

  • ENERGY STAR CC

    Custom Comfort
    100%
    NAPOLEON
    72%

Top cold-climate picks, ductless up to 1.5 tons

Only units that keep at least 70% of their heat at 5°F, ranked on heat kept, efficiency at 5°F and seasonal efficiency (HSPF2), against units their size.

Showing Ductless, Up to 1.5 tons (under 21,000 Btu/h cooling). What size is my system?

Custom Comfort

  1. 1CCOXHBSZ06HPwith ductless indoor unit CCOXHBWM06Custom Comfort0.5 tons · 6,000 Btu/h · DuctlessKeeps 110% of its heat at 5°FMeets CEE 2025, CEE 2026, CEE Advanced, Xcel CC, DOE CCHP, ENERGY STAR CC
    Heat kept at 5°F
    110% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    2.40 (COP at 5°F)
    Top 10%
    Seasonal efficiency
    14.8 (HSPF2)
    Top 10%
    96.7score / 100
  2. 2CCOESBSZ09HPwith ductless indoor unit CCOXHBFM09Custom Comfort1 ton · 9,000 Btu/h · DuctlessKeeps 96% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    96% (Capacity at 5°F vs 47°F)
    Great
    Efficiency at 5°F
    2.27 (COP at 5°F)
    Top 10%
    Seasonal efficiency
    13.9 (HSPF2)
    Top 10%
    89.5score / 100
  3. 3CCOESBSZ17HPwith ductless indoor unit CCOXHBFM18Custom Comfort1.5 tons · 16,000 Btu/h · DuctlessKeeps 77% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    77% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    2.16 (COP at 5°F)
    Great
    Seasonal efficiency
    13.5 (HSPF2)
    Top 10%
    78.7score / 100

NAPOLEON

  1. 1NDHAS26BA-06-Owith ductless indoor unit NDHAS26BB-06-INAPOLEON0.5 tons · 6,000 Btu/h · DuctlessKeeps 110% of its heat at 5°FMeets CEE 2025, CEE 2026, CEE Advanced, Xcel CC, DOE CCHP, ENERGY STAR CC
    Heat kept at 5°F
    110% (Capacity at 5°F vs 47°F)
    Top 10%
    Efficiency at 5°F
    2.40 (COP at 5°F)
    Top 10%
    Seasonal efficiency
    14.8 (HSPF2)
    Top 10%
    96.7score / 100
  2. 2NDHAS22BA-18-Owith ductless indoor unit NDHASCBB-18NAPOLEON1.5 tons · 16,000 Btu/h · DuctlessKeeps 77% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    77% (Capacity at 5°F vs 47°F)
    Good
    Efficiency at 5°F
    2.16 (COP at 5°F)
    Great
    Seasonal efficiency
    13.5 (HSPF2)
    Top 10%
    78.7score / 100
  3. 3NDHAS22BA-12-Owith ductless indoor unit NDHASCBB-12NAPOLEON1 ton · 12,000 Btu/h · DuctlessKeeps 74% of its heat at 5°FMeets CEE 2025, CEE 2026, Xcel CC, ENERGY STAR CC
    Heat kept at 5°F
    74% (Capacity at 5°F vs 47°F)
    Below the middle
    Efficiency at 5°F
    2.51 (COP at 5°F)
    Top 10%
    Seasonal efficiency
    11.0 (HSPF2)
    Great
    76.6score / 100

These are certified test ratings, not a recommendation for your home. The right size comes from a load calculation by a contractor.

Next steps

The advanced view adds ranks, both brands’ models inside every size class, standout models per rating and cold-weather curves.

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